MG iSmart app stopped updating my MG ZS EV data—anyone else?

Discussion
1

Has anyone else with an MG experienced issues with the iSmart app recently? My app worked perfectly since I bought the car in 2022, but a couple of days ago, I noticed it stopped updating when I tried to check the range from home.

I tried several things: unbinding and rebinding the car to the app (which worked partly as I saw the login on my car’s screen) and reinstalling the app, but still no updates or options to interact. Now, the digital key won’t work either, as I can’t enable it without a full app connection.

Any ideas if it’s an issue with the app or the car itself? Anyone else dealing with something similar?

2

Have you checked the manual for troubleshooting? Try ‘rebooting’ the car—sometimes it’s all that’s needed.

3

Howard said:
Have you checked the manual for troubleshooting? Try ‘rebooting’ the car—sometimes it’s all that’s needed.

Good idea. I know there’s a way to reboot the infotainment system, so I’ll try that first.

4

Mine is working right now, but the app can be finicky. I often have to refresh it once or twice before it shows any data from my car.

5

Christopher said:
Mine is working right now, but the app can be finicky. I often have to refresh it once or twice before it shows any data from my car.

I once had an issue with pre-heating, but it eventually got sorted out. Hopefully, this isn’t a full app bug causing the whole system to stop working!

6

Best bet might be to check with the service center. They’d be able to dig into it if it’s a bigger issue.

7

Nathan said:
Best bet might be to check with the service center. They’d be able to dig into it if it’s a bigger issue.

Yeah, that’s probably what I’ll end up doing.

8

The MG iSmart app might be under maintenance. I got a notification about it. You should check with the service center too.

9

olivia said:
The MG iSmart app might be under maintenance. I got a notification about it. You should check with the service center too.

Did you get a notification from the app or the service center? I haven’t seen anything on my end.

10

The app connects to your car through MG’s server. Sometimes, I feel like their office cleaner accidentally unplugs it while vacuuming!

11

Try rebooting—it might just be a glitch. If that doesn’t help, definitely head to the service center.

12

Visit the service center so they can update the system. Avoid trying to do it yourself!